---
title: Support Portal
description: Support Portal
---

[Skip to content](https://kb.shepherdtech.se/knowledge#main-content)

English - Sweden

Show submenu for translations

[![](https://kb.shepherdtech.se/hs-fs/hubfs/ShepherdTech%20Branding/02_Brand-Assets/Logos/Logo_Dark_lg.png?width=2000&height=452&name=Logo_Dark_lg.png)](https://shepherdtech.se/?hsLang=en-se)

- Guild Options
  
  Show submenu for Guild Options 
  
  
  
    - [Knowledge Base](https://sr.shepherdtech.se/knowledge)
    - [Report an Incident](https://thl2a.share.hsforms.com/2BlyuT_7cTSeD_YFfesrIIQ)
    - [Submit a Service Request](https://thl2a.share.hsforms.com/2cxbORLDgQt2V7P4yoj1o3w)

Open main navigation

Close main navigation

- Guild Options
  
  Show submenu for Guild Options 
  
  
  
    - [Knowledge Base](https://sr.shepherdtech.se/knowledge)
    - [Report an Incident](https://thl2a.share.hsforms.com/2BlyuT_7cTSeD_YFfesrIIQ)
    - [Submit a Service Request](https://thl2a.share.hsforms.com/2cxbORLDgQt2V7P4yoj1o3w)
- English - Sweden
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

### [![](https://kb.shepherdtech.se/hubfs/Illustration_Sword_Transparent_sm-1.png) Service Hub Have a new request? Experiencing an issue? Understanding how to report issues is key to sustainable support. Click here for more information](https://kb.shepherdtech.se/knowledge/service-hub?hsLang=en-se)

- [Getting Emergency Support](https://kb.shepherdtech.se/knowledge/getting-emergency-support?hsLang=en-se)
- [Submitting a Service Request](https://kb.shepherdtech.se/knowledge/submitting-a-service-request?hsLang=en-se)
- [Reporting an Incident](https://kb.shepherdtech.se/knowledge/reporting-an-incident?hsLang=en-se)

[See more](https://kb.shepherdtech.se/knowledge/service-hub?hsLang=en-se)

### [![](https://kb.shepherdtech.se/hubfs/Illustration_Dice_Transparent_sm-1.png) Account Management Account Management? Account Management.](https://kb.shepherdtech.se/knowledge/account-management?hsLang=en-se)

- [Adding additional users](https://kb.shepherdtech.se/knowledge/adding-additional-users?hsLang=en-se)
- [Resetting your passwords & multi-factor authentication (MFA)](https://kb.shepherdtech.se/knowledge/resetting-your-passwords-multi-factor-authentication-mfa?hsLang=en-se)

[See more](https://kb.shepherdtech.se/knowledge/account-management?hsLang=en-se)

### [![](https://kb.shepherdtech.se/hubfs/Illustration_Helmet_Transparent_sm-1.png) Antivirus & Security Antivirus & Security? Antivirus & Security.](https://kb.shepherdtech.se/knowledge/antivirus-security?hsLang=en-se)

- [Running a manual virus protection scan](https://kb.shepherdtech.se/knowledge/running-a-manual-virus-protection-scan?hsLang=en-se)
- [Setting up your Multi-factor Authentication (MFA)](https://kb.shepherdtech.se/knowledge/setting-up-your-multi-factor-authentication-mfa?hsLang=en-se)
- [Setting up your JumpCloud Password Vault](https://kb.shepherdtech.se/knowledge/setting-up-your-jumpcloud-password-vault?hsLang=en-se)

[See more](https://kb.shepherdtech.se/knowledge/antivirus-security?hsLang=en-se)

### [![](https://kb.shepherdtech.se/hubfs/Illustration_Dice_Transparent_sm-1.png) Server Management Server Management? Server Management.](https://kb.shepherdtech.se/knowledge/server-management?hsLang=en-se)

- [Updating your server configuration](https://kb.shepherdtech.se/knowledge/updating-your-server-configuration?hsLang=en-se)
- [Adding additional servers](https://kb.shepherdtech.se/knowledge/adding-additional-servers?hsLang=en-se)

[See more](https://kb.shepherdtech.se/knowledge/server-management?hsLang=en-se)

### [![](https://kb.shepherdtech.se/hubfs/Illustration_CrystalBall_Transparent_sm-1.png) Network Management Network Management? Network Management.](https://kb.shepherdtech.se/knowledge/network-management?hsLang=en-se)

- [How to setup and access your VPN client](https://kb.shepherdtech.se/knowledge/how-to-setup-and-access-vpn-client?hsLang=en-se)
- [Troubleshooting Wi‑Fi & wired network connection](https://kb.shepherdtech.se/knowledge/troubleshooting-wi-fi-wired-network-connection?hsLang=en-se)

[See more](https://kb.shepherdtech.se/knowledge/network-management?hsLang=en-se)

### [![](https://kb.shepherdtech.se/hubfs/Illustration_Computer_Transparent_sm-1.png) Hardware Hardware? Hardware.](https://kb.shepherdtech.se/knowledge/hardware?hsLang=en-se)

- [Requesting a hardware repair](https://kb.shepherdtech.se/knowledge/requesting-a-hardware-repair?hsLang=en-se)
- [Setting up your displays & monitors](https://kb.shepherdtech.se/knowledge/setting-up-your-displays-monitors?hsLang=en-se)
- [How to swap out your Hard drive (SSD or HDD), Memory (RAM), battery, and other content](https://kb.shepherdtech.se/knowledge/how-to-swap-out-your-hard-drive-ssd-or-hdd-memory-ram-battery-and-other-content?hsLang=en-se)

[See more](https://kb.shepherdtech.se/knowledge/hardware?hsLang=en-se)

### [![](https://kb.shepherdtech.se/hubfs/Illustration_Computer_Transparent_sm-1.png) Application Management Application Management? Application Management.](https://kb.shepherdtech.se/knowledge/application-management?hsLang=en-se)

- [Applications won’t load or keeps crashing](https://kb.shepherdtech.se/knowledge/applications-wont-load-or-keeps-crashing?hsLang=en-se)
- [Installing new software applications](https://kb.shepherdtech.se/knowledge/installing-new-software-applications?hsLang=en-se)
- [Installing the latest software updates or latest versions](https://kb.shepherdtech.se/knowledge/installing-the-latest-software-updates-or-latest-versions?hsLang=en-se)

[See more](https://kb.shepherdtech.se/knowledge/application-management?hsLang=en-se)

### [![](https://kb.shepherdtech.se/hubfs/Illustration_Chest_Transparent_sm-1.png) Backup Backups? Backups.](https://kb.shepherdtech.se/knowledge/backup?hsLang=en-se)

- [Recovering files from backup](https://kb.shepherdtech.se/knowledge/recovering-files-from-backup?hsLang=en-se)
- [Understanding our backup schedule](https://kb.shepherdtech.se/knowledge/understanding-our-backup-schedule?hsLang=en-se)

[See more](https://kb.shepherdtech.se/knowledge/backup?hsLang=en-se)

[![](https://kb.shepherdtech.se/hs-fs/hubfs/ShepherdTech%20Branding/02_Brand-Assets/Logos/Logo_Dark_lg.png?width=2000&height=452&name=Logo_Dark_lg.png)](https://kb.shepherdtech.se/?hsLang=en-se)

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, ShepherdTech AB